Frequently Asked Questions
Straight answers on pricing, emergencies, guarantees and how we work. If yours isn't here, just call.
General
About FlowFix and how we work.
Are your plumbers licensed and insured?
Yes — every FlowFix engineer is fully qualified and insured, and all work complies with UK regulations, and our gas engineers are Gas Safe registered.
Which areas do you service?
All Greater London. If you're not sure whether we cover your area, give us a call.
Do you work weekends?
Yes — we operate 7 days a week, and 24/7 for genuine emergencies.
Pricing & Payment
How our upfront pricing works.
How much will my plumbing job cost?
We provide upfront, fixed-price quotes before any work begins — no hidden fees and no surprises on your invoice.
Is the quote free?
Yes. Quotes are free and no-obligation, whether over the phone or on site.
Do you charge a call-out fee?
A standard call-out fee applies and is always confirmed with you before we book the job — see our Pricing page for current rates.
Emergencies & Warranty
When things go wrong — and after the job is done.
Do you offer emergency plumbing services?
Yes — 24/7 for burst pipes, gas leaks and blocked drains. Call any time and we'll get a plumber to you fast.
Do you guarantee your work?
All workmanship is backed by our satisfaction guarantee, and parts are covered by manufacturer warranties.
What should I do while I wait for the plumber?
For burst pipes — turn off the water at the mains. For gas leaks — turn off the gas, open windows and wait outside. We'll guide you over the phone.
Still Have Questions?
Talk to a Real Plumber
No scripts, no call centre — you'll speak to someone who does the work.