Privacy Policy

Last updated: {{DATE_REVIEWED}}

This privacy notice explains how FlowFix (“we”, “us” or “our”) collects and uses personal information when you visit https://thefreewebsitecompany.co.uk or contact us through the website.

1. Who we are

Business name: FlowFix
Business address: 219 Baker St, London, UK
Email: info@flowfix.co.uk
Telephone: 0700 900 123
For data protection purposes, FlowFix is responsible for the personal information described in this notice.

2. Information we may collect

Depending on how you use the website, we may collect:

• your name and contact details, such as your email address and telephone number;
• information you include in an enquiry, contact form or other message to us;
• information you provide when asking for a quote or discussing our services; and
• basic technical and security information generated when the website is used, such as IP address, browser/device information and server or security logs.

Please do not send sensitive personal information through the website unless it is genuinely necessary for your enquiry.

3. How we use your information

We may use personal information to:

• respond to enquiries and provide information or quotations you have requested;
• take steps at your request before entering into a contract, and to provide services where a contract is in place;
• manage our relationship and correspondence with customers and potential customers;
• operate, maintain, troubleshoot and protect the website and our systems;
• prevent misuse, fraud or security incidents; and
• comply with legal, regulatory, accounting or other obligations that apply to us.

4. Our lawful bases

We only use personal information where we have a lawful basis to do so. Depending on the circumstances, this may include:

• Contract – where the information is needed to provide services, or to take steps you have requested before entering into a contract, such as providing a quote.
• Legitimate interests – where it is reasonably necessary for running our business, responding to general enquiries, keeping appropriate business records, maintaining website security or protecting our rights, provided those interests are not overridden by your rights.
• Legal obligation – where we need to use or retain information to comply with the law.
• Consent – where we specifically ask for consent for a particular use. Where we rely on consent, you can withdraw it at any time.

We do not use contact-form details for email marketing unless you have separately agreed to receive it.

5. Who we may share information with

We may share personal information where reasonably necessary with:

• website hosting, email, IT and technical service providers that support our business;
• professional advisers such as accountants, insurers or legal advisers where appropriate;
• government bodies, regulators, law-enforcement bodies or other organisations where disclosure is required or permitted by law; and
• another organisation in connection with a genuine sale, transfer or restructuring of our business, where applicable.

We do not sell personal information.

6. International transfers

Some service providers may process information outside the UK. Where this happens and UK data protection law requires safeguards, we will use an appropriate lawful transfer mechanism or another permitted safeguard.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, keeping appropriate business and financial records, resolving disputes and meeting legal obligations. Where an enquiry does not lead to a customer relationship, we will not keep the information indefinitely.

8. Your data protection rights

Depending on the circumstances, you may have rights to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete personal information in certain circumstances;
• ask us to restrict how we use personal information in certain circumstances;
• object to certain uses of personal information, including some uses based on legitimate interests;
• receive certain information in a portable format where the right applies; and
• withdraw consent where consent is the basis for processing.

These rights are not absolute and may not apply in every situation.

9. Automated decision-making

We do not use the information collected through this website to make solely automated decisions about you that have legal or similarly significant effects.

10. Cookies

For information about cookies and similar technologies used by this website, please see our Cookie Policy.

11. Complaints and contact

If you have a question about this notice or how we use your information, please contact us at info@flowfix.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. Information about making a complaint is available from the ICO.